| LEADER : 00000nam 2200000uu 4500 |
| 008 181219s2002||||nyu 000 0 eng d |
| 020 ^a9780071401944 (pbk.)
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| 050 00 ^aBF637.C45^bC955 2002
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| 245 00 ^aCrucial conversations :^btools for talking when stakes are high /^cKerry Patterson ... [et al.].
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| 260 ^aNew York :^bMcGraw-Hill,^cc2002.
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| 300 ^axv, 240 p. :^bill. ;^c23 cm.
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| 504 ^aIncludes bibliographical references (p. 229) and index.
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| 505 0 ^aForeword --^tAcknowledgments --^tWhat's a crucial conversation? : and who cares? --^tMastering crucial conversations : the power of dialogue --^tStart with heart : how to stay focused on what you really want --^tLearn to look : how to notice when safety is at risk --^tMake it safe : how to make it safe to talk about almost anything --^tMaster my stories : how to stay in dialogue when you're angry, scared, or hurt --^tState my path : how to speak persuasively --^tExplore others' paths : how to listen when others blow upor clam up --^tMove to action : how to turn crucial conversations into action and results --^tPutting it all together : tools for preparing and learning --^tYeah, but : advice for tough cases --^tChange your life : how to turn ideas into habits --^tEndnotes --^tIndex.
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| 520 ^aA seven-step approach to handling difficult conversations with confidence and skill. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? This book offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' Dialogue Smart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a six-minute mastery technique that prepares them to work through any high-impact situation with confidence. -- From publisher description.
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| 650 0 ^aInterpersonal communication
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| 650 0 ^aInterpersonal relations
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| 650 0 ^aCommunication
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| 650 0 ^aInterpersonal relations
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| 653 ^aNew Arrivals 01-2019
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| 700 1 ^aPatterson, Kerry,^d1946-
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| 856 40 ^3Content^uhttp://library.nhrc.or.th/ulib/document/Content/T10350.pdf
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| 917 ^aGift :^c600
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| 955 ^a1 copy
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| 999 ^anopparat
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